When a customer’s identity verification (KYC) fails, the investigation can feel like a scavenger hunt. Teams spend hours clicking through audit logs, piecing together scattered events, and trying to guess at the right resolution. The process is slow, inconsistent, and frustrating for everyone involved.
But the stakes aren’t just operational - they’re financial and reputational. For large regulated enterprises, the annual cost of KYC reviews can run into the hundreds of millions. In banking alone, annual KYC review costs are estimated at US$60 million to US$175 million per institution. At the same time, 67% of global financial institutions report losing customers due to inefficient onboarding, and nearly half (48%) say delays have directly impacted customer retention. In many firms, 20% of KYC checks take more than 24 hours to complete.
Across industries - from banking and insurance to superannuation, payments and crypto, regulators are raising expectations for speed, transparency, and auditability. The gap between customer demand and regulatory obligation is widening, and legacy tools simply can’t keep up.
That’s why we built AI Insights: Issue Summary. With a single click, FrankieOne’s AI reviews all relevant audit events and generates a clear explanation of why an identity verification failed, plus actionable next steps to fix it. No more guesswork. No more wasted time. Just faster answers and smarter resolutions - at enterprise scale.
Turning Complex Verification Logs Into Clear Answers
Compliance and risk teams in regulated enterprises don’t have the luxury of trial and error. Issue Summary is built for environments where precision, accountability, and audit-readiness are non-negotiable.
With this capability, enterprises can:
Implementing AI shouldn’t mean complex system overhauls. For FrankieOne customers, enabling Issue Summary is seamless:
Step 1: Open a failed identity verification case in the Portal.
Step 2: Generate instant AI insights with a single click.
Step 3: Review the explanation and recommended next steps.
Export if required - the summary is already stored in the audit trail.
There’s no additional setup required. We can switch it on instantly, and if you prefer not to use it, you can opt out at any time.
Large enterprises often face fragmented teams working across siloed systems. Issue Summary bridges those gaps, delivering impact across the organisation:
AI is reshaping how regulated enterprises approach compliance and fraud prevention, but adoption requires the right balance of speed, clarity, and control.
With FrankieOne, you don’t need to compromise. AI Insights: Issue Summary combines the power of automation with enterprise-grade governance: explanations that are consistent, auditable, and actionable.
This is more than a feature - it’s a step toward a future where AI doesn’t just detect problems but explains them in plain language and helps you act on them with confidence.
How does AI improve identity verification and KYC checks?
AI eliminates manual investigation by summarising failed checks, highlighting root causes and suggesting next steps. This reduces costs, increases accuracy, and accelerates compliance processes.
What causes KYC verification failures?
Common causes include low-quality documents, mismatched identity data, expired IDs or false positives triggered by fraud detection systems. AI clarifies the specific issue instantly.
Can AI help with compliance and audit reporting?
Yes. With FrankieOne’s Issue Summary, every AI-generated explanation is stored in the audit trail and exportable as evidence for regulators, ensuring transparency and consistency at scale.
Is FrankieOne’s AI Issue Summary secure and privacy-safe?
Absolutely. The summaries are generated exclusively from audit-log data, without using PII or contributing to model training, ensuring strict alignment with global privacy and regulatory standards.
Ready to reduce KYC costs and strengthen compliance oversight across your enterprise?