Orchestration or illusion? 10 questions to ask before you sign
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Evaluation Checklist
Most vendor evaluations focus on coverage and price. They miss the question that actually costs you money later: what happens whenyour business changes.
New market. New product. A vendor's own platform getting sunset or replaced. These are the moments that reveal whether you bought real orchestration or a stack of things called a platform. Ask these questions before you sign, not after.
What's Inside
✓ 10 questions to put to any vendor, with what a good answer looks like
✓ How to tell orchestration from a bundle before you sign, not after
✓ The commercial questions most vendors avoid answering in writing
✓ A checklist you can send straight to your shortlist
A Sneak Peek Three of the ten. The rest are in the guide.
01 Orchestration vs single source
Is your provider actually orchestrating across multiple data sources and vendors, or routing everything to one?
02 Adding a market or product
Does that need a new contract, a new integration, or both?
03 When a platform is retired
What notice do you get and who pays for the migration?
One integration. Four wins.
Four customers who replaced a stack of point solutions with orchestration. Here's what it moved.
Lumi
KYC and KYB were spread across providers on disconnected systems. One integration brought them together, then carried biometrics too, a first in business lending. $400K in fraud prevented in the first 90 days and $45K+ in annual operational savings.
Now part of Fiserv. KYC, KYB and AML behind one integration. 300% more onboarding capacity in three months, and KYC turnaround from four days to under 24 hours.
Adding a market used to mean starting again. For pay.com.au it now means configuration. 25% uplift in pass rates, 40% fewer manual reviews, and onboarding from two to three days down to under 24 hours.
A single vendor bottleneck meant customers failing real-time verification. One connection, plus cascade logic that holds when a vendor fails. 15% more customers onboarded.
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